Help your customers find the product they need

Drive more sales and reduce customer service inquiries through human friendly conversations with Neocom’s smart Guided Selling Solution.

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Why Guided Selling?

Consumers struggle to make online purchase decisions

%

Online product discovery

Only about 14% of purchases are actually made online. This behavior is also known as “Research Online, Purchase Offline” (ROPO for short).

Required touchpoints

Today, an average of 5-500 touchpoints are needed to find the right product (online & offline).

%

Lose purchase intention

“I couldn’t find the right product” is the reason for 54% of all online store purchase abandonments.

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We believe that AI powered guidance is the missing piece to an uncompromising and delightful shopping experience.

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Neocom benefits

Increase revenue and reduce costs

With Neocom’s guided selling solution you increase the conversion rate on your store, reduce the return rate and customer service inquiries.

	Increase conversion rate
	Reduce costs and returns
	Increase customer satisfaction

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Highly secure data processing

Your data is absolutely secure and completely anonymized. Guaranteed!

Neocom is developed in Germany and run on European servers

Testimonials

What customers say about Neocom

“The new way of online product discovery. Love it!”

Matthias Berger
CMO, Berger Baader Hermes

“With Neocom, we can continue our first-class stationary consulting digitally. Guided selling is an essential aspect of an uncompromising multi-channel strategy and Neocom offers the perfect solution.”

Arnold Maier
E-Commerce-Manager,
LinkRadQuadrat

“We are sure that the e-bike consultant makes the purchase decision much easier for our customers and positively influences the conversion rate. Onboarding was quick and easy – we are fully satisfied with Neocom’s support.”