Privacy Policy

Designation of the responsible entity

The responsible party for data processing on this website is:

Neo Commerce GmbH
Managing Directors Sebastian Slomski and Dana Nedamaldeen
Max-Bill-Str. 8
80807 Munich

The responsible body decides alone or jointly with others on the purposes and means of the processing of personal data (e.g. names, contact details or similar).

Revocation of your consent to data processing

Some data processing operations are only possible with your express consent. A revocation of your already given consent is possible at any time. An informal communication by e-mail is sufficient for the revocation. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to complain to the competent supervisory authority

As a data subject, you have the right to complain to the competent supervisory authority in the event of a data protection violation. The competent supervisory authority with regard to data protection issues is the state data protection commissioner of the federal state in which our company's registered office is located. The following link provides a list of data protection officers and their contact details: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to third parties. The data will be provided in a machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done insofar as it is technically feasible.

Right to information, correction, blocking, deletion

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, the origin of the data, their recipients and the purpose of the data processing and, if applicable, a right to correction, blocking or deletion of this data. In this regard, and also for further questions on the subject of personal data, you can contact us at any time via the contact options listed in the imprint.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content that you send to us as site operator, our website uses SSL or TLS encryption. This means that data you transmit via this website cannot be read by third parties. You can recognize an encrypted connection by the "https://" address line of your browser and the lock symbol in the browser line.

Server log files

In server log files, the provider of the website automatically collects and stores information that your browser automatically transmits to us. These are:

• Visited page on our domain

• Date and time of the server request

• Browser type and browser version

• Operating system used

• Referrer URL

• Host name of the accessing computer

• IP address

There is no merging of this data with other data sources. The data processing is based on Art. 6 (1) lit. b DSGVO, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.

Registration on this website

To use certain functions, you can register on our website. The transmitted data is used exclusively for the purpose of using the respective offer or service. Mandatory information requested during registration must be provided in full. Otherwise, we will reject the registration.

In the event of important changes, for example for technical reasons, we will inform you by e-mail. The e-mail will be sent to the address given during registration.

The processing of the data entered during registration is based on your consent (Art. 6 para. 1 lit. a DSGVO). A revocation of your already given consent is possible at any time. An informal communication by e-mail is sufficient for the revocation. The legality of the data processing already carried out remains unaffected by the revocation.

We store the data collected during registration for the period that you are registered on our website. Your data will be deleted if you cancel your registration. Legal retention periods remain unaffected.

Contact form

Data transmitted via contact form, including your contact data, will be stored in order to process your inquiry or to be available for follow-up questions. This data will not be passed on without your consent.

The processing of the data entered in the contact form is based exclusively on your consent (Art. 6 para. 1 lit. a DSGVO). A revocation of your already given consent is possible at any time. An informal communication by e-mail is sufficient for the revocation. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

Data transmitted via the contact form will remain with us until you request us to delete it, revoke your consent to store it or there is no longer any need to store it. Mandatory legal provisions - in particular retention periods - remain unaffected.

Newsletter data

To send our newsletter, we need an e-mail address from you. Verification of the e-mail address provided is necessary and you must agree to receive the newsletter. Supplementary data is not collected or is voluntary. The data is used exclusively for sending the newsletter.

The data provided during the newsletter registration will be processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a DSGVO). A revocation of your already given consent is possible at any time. For the revocation, an informal message by e-mail or you unsubscribe via the "unsubscribe" link in the newsletter is sufficient. The legality of the data processing operations already carried out remains unaffected by the revocation.

Data entered to set up the subscription will be deleted in the event of unsubscription. If this data has been transmitted to us for other purposes and elsewhere, it will still remain with us.

Cookies

Our website uses cookies. These are small text files that your web browser stores on your terminal device. Cookies help us to make our offer more user-friendly, effective and secure.

Some cookies are "session cookies." Such cookies are deleted by themselves after the end of your browser session. In contrast, other cookies remain on your terminal device until you delete them yourself. Such cookies help us to recognize you when you return to our website.

With a modern web browser, you can monitor, restrict or prevent the setting of cookies. Many web browsers can be configured to automatically delete cookies when you close the program. Disabling cookies may result in limited functionality of our website.

The setting of cookies, which are necessary for the exercise of electronic communication processes or the provision of certain functions desired by you (e.g. shopping cart), is based on Art. 6 para. 1 lit. f DSGVO. As the operator of this website, we have a legitimate interest in storing cookies for the technically error-free and smooth provision of our services. Insofar as the setting of other cookies (e.g. for analysis functions) takes place, these are treated separately in this data protection declaration.

Google Analytics

Our website uses functions of the web analysis service Google Analytics. The provider of the web analytics service is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses "cookies." These are small text files that your web browser stores on your terminal device and enable an analysis of website usage. Information generated by means of cookies about your use of our website is transmitted to a Google server and stored there. The server is usually located in the USA.

The setting of Google Analytics cookies is based on Art. 6 (1) lit. f DSGVO. As the operator of this website, we have a legitimate interest in analyzing user behavior in order to optimize our website and, if necessary, advertising.

IP anonymization

We use Google Analytics in conjunction with the IP anonymization function. It ensures that Google truncates your IP address within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before transmission to the USA. There may be exceptional cases in which Google transfers the full IP address to a server in the USA and shortens it there. On our behalf, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing us with other services relating to website activity and internet usage. There is no merging of the IP address transmitted by Google Analytics with other data from Google.

Browser Plugin

The setting of cookies by your web browser can be prevented. However, some functions of our website could be restricted as a result. Likewise, you can prevent the collection of data relating to your website usage, including your IP address, together with subsequent processing by Google. This is possible by downloading and installing the browser plugin accessible via the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set that will prevent the collection of your data during future visits to our website: Disable Google Analytics.

For details on how Google Analytics handles user data, please see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Order processing

In order to fully comply with the legal data protection requirements, we have concluded an order processing agreement with Google.

Demographic characteristics with Google Analytics

Our website uses the "demographic characteristics" function of Google Analytics. It can be used to create reports that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google as well as visitor data from third-party providers. It is not possible to assign the data to a specific person. You can deactivate this function at any time. This is possible via the ad settings in your Google account or by generally prohibiting the collection of your data by Google Analytics, as explained in the item "Objection to data collection".

Google Web Fonts

Our website uses web fonts from Google. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

By using these web fonts, it is possible to present you with the presentation of our website that we desire, regardless of which fonts are available to you locally. This is done by retrieving the Google Web Fonts from a Google server in the USA and the associated transfer of your data to Google. This is your IP address and which of our pages you have visited. The use of Google Web Fonts is based on Art. 6 para. 1 lit. f DSGVO. As the operator of this website, we have a legitimate interest in the optimal presentation and transmission of our website.

The company Google is certified for the us-European data protection agreement "Privacy Shield". This data protection agreement is intended to ensure compliance with the level of data protection applicable in the EU.

Details about Google Web Fonts can be found at: https://www.google.com/fonts#AboutPlace:about and further information in Google's privacy policy: https://policies.google.com/privacy/partners?hl=de

Google Tag Manager

This website uses the service “Google Tag Manager”. The tag manager is a tool for managing so-called tags that are used during tracking in online marketing. In doing so, the tag manager does not process any personal data, since it merely serves to manage other services – e.g., Google Analytics, etc. 

You can find further information on the tag manager at: https://www.google.com/intl/de/tagmanager/use-policy.html

HubSpot

On this website we use HubSpot for different purposes. HubSpot is a software company from the USA with a branch office in Ireland. Contact: HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, Telephone: +353 1 5187500.

Hubspot is an integrated software solution that we use to cover different aspects of our online marketing. This includes, among others:

Email marketing, social media publishing & reporting, reporting, contact management (e.g., user segmentation & CRM), landing pages and contact forms. 

Our registration service enables visitors to our website to find out more about our company, to download contents and to provide their contact information, together with further demographic information. This information, together with the contents of our website are stored on the servers of our software partner HubSpot. We can use it to make contact with visitors to our website and to determine which of our company’s services are interesting for them. All information collected by us is subject to this data privacy policy. We use all information collected exclusively for optimizing our marketing measures. 

More information about the Privacy Policy can be found here.

More information about Hubspots  regarding the EU-Data Protection Regulations can be found here.

More Information about HubSpots Cookies can be found here and here.

As part of the optimization of our marketing activities, Hubspot may collect and process the following data:

• Geographical position

• Browser type

• Navigation information

• Reference URL

• Performance data

• Information about how often the application is used

• Mobile apps data

• HubSpot subscription service credentials

• Files that are displayed on site

• Domain names

• Viewed pages

• Aggregated use

• Version of the operating system

• Internet service provider

• IP address

• Device identification

• Duration of the visit

• Where the application was downloaded from

• Operating system

• Events that occur within the application

• Access times

• Clickstream data

• Device model and version

• We also use HubSpot’s contact forms. More information about this can be found at 7. of this Privacy Policy

The data will be stored for as long as it is necessary for the purpose of the procession. The data will be deleted as soon as it is no longer needed for the processing purposes.

Data may be transferred to the USA as part of processing by Hubspot. The security of the transmission is ensured by so-called standard contractual clauses, which guarantee that the processing of personal data is subject to a security level that corresponds to that of the GDPR.

LinkedIn

We use the retargeting tool and the conversion tracking of LinkedIn Ireland, Wilton Plaza, Wilton Place, Dublin 2, Ireland (“LinkedIn”). For this purpose the LinkedIn Insight Tag is incorporated into our webpage. LinkedIn uses it to collect statistical, pseudonymized data from your visit and use of our website and to provide us with the corresponding aggregated statistics based on these. In addition, this information serves to be able to show you relevant offers and recommendations specific to your interests, after you have inquired on the website about certain services, information and offers. The information in this regard is stored in a cookie. More information about Data Privacy of LinkedIn can be found here.

In this process this data will be collected and processed:

• IP Address

• Device information

• Browser information

• Referrer URL

• Timestamp

The data will be stored for as long as it is necessary for the purpose of the procession. The data will be deleted as soon as it is no longer needed for the processing purposes.

Data may be transferred to the USA as part of processing by LinkedIn. The security of the transmission is ensured by so-called standard contractual clauses, which guarantee that the processing of personal data is subject to a security level that corresponds to that of the GDPR. If the standard contractual clauses are not sufficient to ensure an adequate level of security, we will obtain your consent in accordance with Art. 49 (1)(a) GDPR prior to the data processing.

Cloudflare CDN

We use Cloudflare CDN for proper provision of the content of our website. Cloudflare CDN is a service of Cloudflare, Inc., which acts as a content delivery network (CDN) on our website.

A CDN helps to make content of our online provision available more quickly, especially files such as graphics or scripts, by means of regionally or internationally distributed servers. When you access this content, you establish a connection to the servers of Cloudflare, Inc., through which your IP address and possibly browser data such as your user agent are transmitted. These data are processed exclusively for the aforementioned purposes and to maintain the security and functionality of Cloudflare CDN.

The specific retention period of the processed data cannot be influenced by us but is rather determined by Cloudflare, Inc. Further details can be found in the data privacy statement for Cloudflare CDN: https://www.cloudflare.com/privacypolicy.

Google Ads (formerly GoogleAdwords) and Google Ads Conversion Tracking

This website uses the service “Google AdWords”. The operator of this service is the company Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland. The purpose of this service is so-called conversion tracking, i.e., we can detect what happened after you clicked on our advertisements. Cookies are placed for this purpose, but they are only valid for a limited time.

The following data is collected and processed:

• Cookie-ID

• Visited Pages

• IP Addresses

• Duration of visit

• Usage data

• Content user is interested in

• Clicked Ads

• Web requests

• Cookie information

• Referrer URL

• Browser language

• Browser type

The legal basis of the processing is your consent according to Art. 6 (1)(a) GDPR. If you do not want Google Ads to collect and process the aforementioned data, you can refuse your consent or withdraw it at any time with effect for the future.
The data will be stored for as long as it is necessary for the purpose of the procession. The data will be deleted as soon as it is no longer needed for the processing purposes.
As part of the processing, the data may be transferred to the following recipients besides Google Ireland Limited:

• Google LLC.

• Alphabet Inc.

Data may be transferred to the USA as part of processing by Google Ads. The security of the transmission is ensured by so-called standard contractual clauses, which guarantee that the processing of personal data is subject to a security level that corresponds to that of the GDPR. If the standard contractual clauses are not sufficient to ensure an adequate level of security, we will obtain your consent in accordance with Art. 49 (1)(a) GDPR prior to the data processing.

YouTube

This website uses the service “YouTube” to insert videos into the page. The operator of the software necessary for this purpose is the company Google Ireland Limited Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland. 

The integration of YouTube content is carried out in “extended privacy mode”. This ensures that YouTube does not initially store cookies on your device. As a result, YouTube no longer stores any information about visitors until you watch the video.
When you click on the video, your IP address is sent to YouTube, which tells YouTube that you have watched the video. If you are logged in to YouTube, this information is also associated with your account. This can be prevented by logging out of YouTube before viewing the video.

Accordingly, the following data can be collected and processed:

• IP Addresses

• Referrer URL

• Device Information

• Watched videos

The legal basis of the processing is your consent according to Art. 6 (1)(a) GDPR. If you do not want YouTube to collect and process the aforementioned data, you can refuse your consent or withdraw it at any time with effect for the future.
The data will be stored for as long as it is necessary for the purpose of the procession. The data will be deleted as soon as it is no longer needed for the processing purposes.
As part of the processing, the data may be transferred to the following recipients besides Google Ireland Limited:

• Google LLC.

• Alphabet Inc.

Data may be transferred to the USA as part of processing by YouTube. The security of the transmission is ensured by so-called standard contractual clauses, which guarantee that the processing of personal data is subject to a security level that corresponds to that of the GDPR. If the standard contractual clauses are not sufficient to ensure an adequate level of security, we will obtain your consent in accordance with Art. 49 (1)(a) GDPR prior to the data processing.

Usercentrics

On this website we use the services of Usercentrics. The service is operated by Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich, Germany. Usercentrics is a consent management service. With the help of Usercentrics, the consent required under data protection law is obtained.
The following data is collected and processed:

• Browser Information

• Opt-in and opt-out data

• Request URLs of the website

• Page path of the website

• Geographical location

• Date and time of the visit

• Device Information

  
  

The legal basis of the processing is Art. 6 (1)(c) GDPR. The processing is necessary for the fulfilment of a legal obligation (obtaining and managing consents under data protection law).
The data (consent and revocation of consent) are stored for as long as necessary for processing — regularly this is three years.