Platform
Products
Platform
Products
Shop Agent
Start enabling truly personal conversations
Turn every visit into a unique, conversational experience. Your Shop Agent is always there adapting to every session, answering any question, anytime.

+10,000,000 successful conversations at +100 companies
Shop Agent
Start enabling truly personal conversations
Turn every visit into a unique, conversational experience. Your Shop Agent is always there adapting to every session, answering any question, anytime.

+10,000,000 successful conversations at +100 companies
What’s Neocom Shop Agent?
Neocom’s Shop Agent is a digital sales advisor embedded directly into your shop that replicates the experience of your best in-store expert. It understands customer intent, guides decisions in real time, and delivers a truly hyper-personal 1-to-1 experience across the entire shopping journey.
A single intelligent layer covers search, discovery, consideration, and post-purchase support, while remaining fully scalable with minimal operational and administrative overhead. Built on our market-leading multi-agent architecture.



Watch the Launch
Announcement
Watch the Launch
Announcement
With CEO Dana & CTO Sebastian
With CEO Dana
& CTO Sebastian
Play Video
3 min watch
3 min watch
AI-Empowered Sales
Push your store revenue to new heights
AI-Empowered Sales
Push your store revenue to new heights
AI-Empowered Sales
Push your store revenue to new heights
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Increase your
Conversion Rates
Increase your Conversion Rates
Increase your Conversion Rates
Turn buyer uncertainty into action with expert advice, context-aware product consultation, and clear comparisons, driving up to +35% Conversation Rates.
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+0%
Increase your
Average Order Value
Increase your Average Order Value
Increase your Average Order Value
Help shoppers select higher-fit bundles and upgrades with personalised suggestions and comparison-led guidance, lifting AOV by up to 40%.
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-0%
Reduce your
Exit Rate
Reduce your Exit Rate
Reduce your Exit Rate
By delivering hyper-personal guidance across product discovery, brands reduce choice overload and decrease exit rates by up to 20%.
Shop Agent Features
Meet your Shop Agent
Shop Agent Features
Meet your Shop Agent
Shop Agent Features
Meet your Shop Agent
I'm looking for a new oven for my kitchen. It should be self-cleaning, below $3.5k, with smart features
Based on your preferences for smart features and self-cleaning, I've found these excellent options for your budget!
Product Suggestions
3 Results found

H7870D Obsidian Black

Product data sheet
$3,499.00
UVP
$3.999.00
Ask
H7870D Obsidian Black

H7464BPX Obsidian & M Chef

Product data sheet
$2,499.00
UVP
$2,699.00
Ask
H7464BPX Obsidian & M Chef

H7164BP PureLine

Product data sheet
$2,699.00
UVP
$2,999.00
Ask
H7164BP PureLine
Reply suggestions
What is M Chef?
Which is the most popular oven?
What are their main differences?

Kitchen Shop Agent
Simple Product Search
Find the right product instantly with natural, intuitive queries. No filters to learn, no friction to start.
Comprehensive Discovery
Product Comparison
Pre-Escalation Support
Effortless Scalability
I'm looking for a new oven for my kitchen. It should be self-cleaning, below $3.5k, with smart features
Based on your preferences for smart features and self-cleaning, I've found these excellent options for your budget!
Product Suggestions
3 Results found

H7870D Obsidian Black

Product data sheet
$3,499.00
UVP
$3.999.00
Ask
H7870D Obsidian Black

H7464BPX Obsidian & M Chef

Product data sheet
$2,499.00
UVP
$2,699.00
Ask
H7464BPX Obsidian & M Chef

H7164BP PureLine

Product data sheet
$2,699.00
UVP
$2,999.00
Ask
H7164BP PureLine
Reply suggestions
What is M Chef?
Which is the most popular oven?
What are their main differences?

Kitchen Shop Agent
Simple Product Search
Find the right product instantly with natural, intuitive queries. No filters to learn, no friction to start.
Comprehensive Discovery
Product Comparison
Pre-Escalation Support
Effortless Scalability
Simple Product Search
Find the right product instantly with natural, intuitive queries. No filters to learn, no friction to start.
I'm looking for a new oven for my kitchen. It should be self-cleaning, below $3.5k, with smart features
Based on your preferences I've found these excellent options for your budget!

H7870D Obsidian Black
$3,499.00
UVP
$3,999.00
Ask
H7870D Obsidian Black

H7464BPX Obsidian & M Chef
$2,499.00
UVP
$2,699.00
Ask
H7464BPX Obsidian & M Chef

H7164BP PureLine
$2,699.00
UVP
$2,999.00
Ask
H7164BP PureLine
Reply suggestions
What is M Chef?
Which is the most popular oven?
What are their main differences?

Kitchen Shop Agent
Comprehensive Discovery
Turn exploration into guided product understanding. Customers are led step by step to the right choice.

AeroVista GP RR 2.6 AirDrive
$189,99
UVP
$229,99
Ask
AeroVista GP RR 2.6 AirDrive
AeroVista GP RR 2.6 AirDrive
What makes this helmet special?

Motorcycle Supplies Agent
Product Comparison
Compare products side by side with meaningful criteria. Differences are transparent, decisions become confident.

H7870D Obsidian Black
$3,499.00
UVP
$3,999.00
Ask
H7870D Obsidian Black

H7464BPX Obsidian & M Chef
$2,499.00
UVP
$2,699.00
Ask
H7464BPX Obsidian & M Chef

H7164BP PureLine
$2,699.00
UVP
$2,999.00
Ask
H7164BP PureLine
Can you tell me their differences?

Kitchen Shop Agent
Pre-Escalation Support
Resolve questions before they become support tickets. Reduce load while improving customer experience.
I've been waiting for my order for days! Where is it?
Sorry to hear that, can you please share your order number and postcode so I can look up the latest status for you?
It’s order number ██ 7421 and postcode SW ███
Reply suggestions
What should I do if I can’t locate it?
How do I contact customer support?
What proof of delivery is available?

Bike Shop Agent
Effortless Scalability
Adapts to intent, behavior, and product context in real time. Every interaction stays relevant and personalized.

AeroVista GP RR 2.6 AirDrive
$229,99
UVP
$229,99
Ask
AeroVista GP RR 2.6 AirDrive
AeroVista GP RR 2.6 AirDrive
Can you find me a matching outfit?

Motorcycle Supplies Agent
Shop Agent Integrations
Context-aware, ready to help anywhere
Shop Agent Integrations
Context-aware, ready to help anywhere
Shop Agent Integrations
Context-aware, ready to help anywhere
Smart suggestions
Provide answers to topics that matter most in your user's buying journey. Anywhere on your storefront.
Conversation starters
Enhanced product pages
acme.corp
Acme Kitchens
smart oven
Home
Kitchen Appliances
Ovens









Show me the most popular models
Best ovens for bread and pastries
Show me energy-efficient smart ovens

Smart suggestions
Provide answers to topics that matter most in your user's buying journey. Anywhere on your storefront.
Conversation starters
Enhanced product pages
acme.corp
Acme Kitchens
smart oven
Home
Kitchen Appliances
Ovens









Show me the most popular models
Best ovens for bread and pastries
Show me energy-efficient smart ovens

Smart suggestions
Provide answers to topics that matter most in your user's buying journey. Anywhere on your storefront.
acme.corp
Acme Kitchens
smart oven
Ovens








Show me the most popular models

Conversation starters
Launch chats that explain your product's values and drive sales.
acme.corp
Acme Kitchens
smart oven
Ovens








Enhanced product pages
Reduce hesitation on the PDP by answering common questions instantly, right where purchase decisions happen.
acme.corp
Acme Kitchens
Search products

M2970L Silver Fast Cycle
4.3
$3,499.00
UVP
$3,999.00
Ask our product expert
Got a question about this product?
Which household is this good for?
How much water does it use per cycle?
What do other customers say?
Streamlined setup
Shop Agents work with the data you already own
Streamlined setup
Shop Agents work with the data you already own
Streamlined setup
Shop Agents work with the data you already own
Agent Tasks
Recommend products
Use brand voice
Generate leads
Provide support
Collect preferences
Knowledge
Product catalog
FAQs
Blogs
Internal Data
Manuals
API Data
Video Transcripts
Customer reviews

AeroVista GP RR 2.6 AirDrive
$189,99
UVP
$229,99
AeroVista GP RR 2.6 AirDrive
What makes this helmet special?
User Profile
Name
Shipping Address
Billing Address
User preferences
Past orders
Past sessions
Context signals
Current page
Past pages visited
Last search query
Products in cart
Session duration
Chat output
Product card
Text answer
Table
External link
Reply suggestions
Agent Tasks
Recommend products
Use brand voice
Generate leads
Provide support
Collect preferences
Knowledge
Product catalog
FAQs
Blogs
Internal Data
Manuals
API Data
Video Transcripts
Customer reviews

AeroVista GP RR 2.6 AirDrive
$189,99
UVP
$229,99
AeroVista GP RR 2.6 AirDrive
What makes this helmet special?
User Profile
Name
Shipping Address
Billing Address
User preferences
Past orders
Past sessions
Context signals
Current page
Past pages visited
Last search query
Products in cart
Session duration
Chat output
Product card
Text answer
Table
External link
Reply suggestions
Real Success Stories
Trusted by industry leaders
Real Success Stories
Trusted by industry leaders
Real Success Stories
Trusted by industry leaders

"We have always tried to bring the advantages of brick-and-mortar retail into the online shop. Touching and handling products is difficult, immediate availability doesn't work with big boxes. But consultation and advice – that's the core factor of brick-and-mortar retail."

Lars Mehler
VP Commerce, mömax

"We have always tried to bring the advantages of brick-and-mortar retail into the online shop. Touching and handling products is difficult, immediate availability doesn't work with big boxes. But consultation and advice – that's the core factor of brick-and-mortar retail."

Lars Mehler
VP Commerce, mömax
"We have always tried to bring the advantages of brick-and-mortar retail into the online shop. Touching and handling products is difficult, immediate availability doesn't work with big boxes. But consultation and advice – that's the core factor of brick-and-mortar retail."

Lars Mehler
VP Commerce, mömax
FAQ
Frequently Asked Questions
FAQ
Frequently Asked Questions
FAQ
Frequently Asked Questions
What is a Shop Agent?
What is a Shop Agent?
What is a Shop Agent?
What do I need to provide for the Shop Agent?
What do I need to provide for the Shop Agent?
What do I need to provide for the Shop Agent?
Why should I work with Neocom?
Why should I work with Neocom?
Why should I work with Neocom?
What does pricing look like?
What does pricing look like?
What does pricing look like?
Start with Shop Agent now
And turn every visit into a unique, conversational experience. Always there, adapting to every session, answering any question, anytime.
Book a Demo
Start with Shop Agent now
And turn every visit into a unique, conversational experience. Always there, adapting to every session, answering any question, anytime.
Book a Demo
Start with Shop Agent now
And turn every visit into a unique, conversational experience. Always there, adapting to every session, answering any question, anytime.
Book a Demo
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© Copyright 2025 Neo Commerce GmbH
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© Copyright 2025 Neo Commerce GmbH
Subscribe to our newsletter

© Copyright 2025 Neo Commerce GmbH