Shop Agent

Start enabling truly personal conversations

Turn every visit into a unique, conversational experience. Your Shop Agent is always there adapting to every session, answering any question, anytime.

+10,000,000 successful conversations at +100 companies

Shop Agent

Start enabling truly personal conversations

Turn every visit into a unique, conversational experience. Your Shop Agent is always there adapting to every session, answering any question, anytime.

+10,000,000 successful conversations at +100 companies

What’s Neocom Shop Agent?

Neocom’s Shop Agent is a digital sales advisor embedded directly into your shop that replicates the experience of your best in-store expert. It understands customer intent, guides decisions in real time, and delivers a truly hyper-personal 1-to-1 experience across the entire shopping journey.


A single intelligent layer covers search, discovery, consideration, and post-purchase support, while remaining fully scalable with minimal operational and administrative overhead. Built on our market-leading multi-agent architecture.

Watch the Launch
Announcement

Watch the Launch
Announcement

With CEO Dana & CTO Sebastian

With CEO Dana

& CTO Sebastian

Play Video

3 min watch

3 min watch

AI-Empowered Sales

Push your store revenue to new heights

AI-Empowered Sales

Push your store revenue to new heights

AI-Empowered Sales

Push your store revenue to new heights

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Increase your
Conversion Rates

Increase your Conversion Rates

Increase your Conversion Rates

Turn buyer uncertainty into action with expert advice, context-aware product consultation, and clear comparisons, driving up to +35% Conversation Rates.

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Increase your
Average Order Value

Increase your Average Order Value

Increase your Average Order Value

Help shoppers select higher-fit bundles and upgrades with personalised suggestions and comparison-led guidance, lifting AOV by up to 40%.

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Reduce your
Exit Rate

Reduce your Exit Rate

Reduce your Exit Rate

By delivering hyper-personal guidance across product discovery, brands reduce choice overload and decrease exit rates by up to 20%.

Shop Agent Features

Meet your Shop Agent

Shop Agent Features

Meet your Shop Agent

Shop Agent Features

Meet your Shop Agent

I'm looking for a new oven for my kitchen. It should be self-cleaning, below $3.5k, with smart features

Based on your preferences for smart features and self-cleaning, I've found these excellent options for your budget!

Product Suggestions

3 Results found

H7870D Obsidian Black

Product data sheet

$3,499.00

UVP

$3.999.00

Ask

H7870D Obsidian Black

H7464BPX Obsidian & M Chef

Product data sheet

$2,499.00

UVP

$2,699.00

Ask

H7464BPX Obsidian & M Chef

H7164BP PureLine

Product data sheet

$2,699.00

UVP

$2,999.00

Ask

H7164BP PureLine

Reply suggestions

What is M Chef?

Which is the most popular oven?

What are their main differences?

Kitchen Shop Agent

Simple Product Search

Find the right product instantly with natural, intuitive queries. No filters to learn, no friction to start.

Comprehensive Discovery

Product Comparison

Pre-Escalation Support

Effortless Scalability

I'm looking for a new oven for my kitchen. It should be self-cleaning, below $3.5k, with smart features

Based on your preferences for smart features and self-cleaning, I've found these excellent options for your budget!

Product Suggestions

3 Results found

H7870D Obsidian Black

Product data sheet

$3,499.00

UVP

$3.999.00

Ask

H7870D Obsidian Black

H7464BPX Obsidian & M Chef

Product data sheet

$2,499.00

UVP

$2,699.00

Ask

H7464BPX Obsidian & M Chef

H7164BP PureLine

Product data sheet

$2,699.00

UVP

$2,999.00

Ask

H7164BP PureLine

Reply suggestions

What is M Chef?

Which is the most popular oven?

What are their main differences?

Kitchen Shop Agent

Simple Product Search

Find the right product instantly with natural, intuitive queries. No filters to learn, no friction to start.

Comprehensive Discovery

Product Comparison

Pre-Escalation Support

Effortless Scalability

Simple Product Search

Find the right product instantly with natural, intuitive queries. No filters to learn, no friction to start.

I'm looking for a new oven for my kitchen. It should be self-cleaning, below $3.5k, with smart features

Based on your preferences I've found these excellent options for your budget!

H7870D Obsidian Black

$3,499.00

UVP

$3,999.00

Ask

H7870D Obsidian Black

H7464BPX Obsidian & M Chef

$2,499.00

UVP

$2,699.00

Ask

H7464BPX Obsidian & M Chef

H7164BP PureLine

$2,699.00

UVP

$2,999.00

Ask

H7164BP PureLine

Reply suggestions

What is M Chef?

Which is the most popular oven?

What are their main differences?

Kitchen Shop Agent

Comprehensive Discovery

Turn exploration into guided product understanding. Customers are led step by step to the right choice.

AeroVista GP RR 2.6 AirDrive

$189,99

UVP

$229,99

Ask

AeroVista GP RR 2.6 AirDrive

AeroVista GP RR 2.6 AirDrive

What makes this helmet special?

Thinking...

Motorcycle Supplies Agent

Product Comparison

Compare products side by side with meaningful criteria. Differences are transparent, decisions become confident.

H7870D Obsidian Black

$3,499.00

UVP

$3,999.00

Ask

H7870D Obsidian Black

H7464BPX Obsidian & M Chef

$2,499.00

UVP

$2,699.00

Ask

H7464BPX Obsidian & M Chef

H7164BP PureLine

$2,699.00

UVP

$2,999.00

Ask

H7164BP PureLine

Can you tell me their differences?

Thinking...

Kitchen Shop Agent

Pre-Escalation Support

Resolve questions before they become support tickets. Reduce load while improving customer experience.

I've been waiting for my order for days! Where is it?

Sorry to hear that, can you please share your order number and postcode so I can look up the latest status for you?

It’s order number ██ 7421 and postcode SW ███

Searching...

Reply suggestions

What should I do if I can’t locate it?

How do I contact customer support?

What proof of delivery is available?

Bike Shop Agent

Effortless Scalability

Adapts to intent, behavior, and product context in real time. Every interaction stays relevant and personalized.

AeroVista GP RR 2.6 AirDrive

$229,99

UVP

$229,99

Ask

AeroVista GP RR 2.6 AirDrive

AeroVista GP RR 2.6 AirDrive

Can you find me a matching outfit?

Thinking...

Motorcycle Supplies Agent

Shop Agent Integrations

Context-aware, ready to help anywhere

Shop Agent Integrations

Context-aware, ready to help anywhere

Shop Agent Integrations

Context-aware, ready to help anywhere

Smart suggestions

Provide answers to topics that matter most in your user's buying journey. Anywhere on your storefront.

Conversation starters

Enhanced product pages

acme.corp

Acme Kitchens

smart oven

Home

Kitchen Appliances

Ovens

Image of an oven
Image of an oven
Image of an oven
Image of an oven
Image of an oven
Image of an oven

Show me the most popular models

Best ovens for bread and pastries

Show me energy-efficient smart ovens

Smart suggestions

Provide answers to topics that matter most in your user's buying journey. Anywhere on your storefront.

Conversation starters

Enhanced product pages

acme.corp

Acme Kitchens

smart oven

Home

Kitchen Appliances

Ovens

Image of an oven
Image of an oven
Image of an oven
Image of an oven
Image of an oven
Image of an oven

Show me the most popular models

Best ovens for bread and pastries

Show me energy-efficient smart ovens

Smart suggestions

Provide answers to topics that matter most in your user's buying journey. Anywhere on your storefront.

acme.corp

Acme Kitchens

smart oven

Ovens

Image of an oven
Image of an oven
Image of an oven
Image of an oven
Image of an oven
Image of an oven

Show me the most popular models

Conversation starters

Launch chats that explain your product's values and drive sales.

acme.corp

Acme Kitchens

smart oven

Ovens

Image of an oven
Image of an oven
Image of an oven
Image of an oven
Image of an oven
Image of an oven

Enhanced product pages

Reduce hesitation on the PDP by answering common questions instantly, right where purchase decisions happen.

acme.corp

Acme Kitchens

Search products

Image of a washing machine

M2970L Silver Fast Cycle

4.3

$3,499.00

UVP

$3,999.00

Ask our product expert

Got a question about this product?

Which household is this good for?

How much water does it use per cycle?

What do other customers say?

Streamlined setup

Shop Agents work with the data you already own

Streamlined setup

Shop Agents work with the data you already own

Streamlined setup

Shop Agents work with the data you already own

Agent Tasks

Recommend products

Use brand voice

Generate leads

Provide support

Collect preferences

Knowledge

Product catalog

FAQs

Blogs

Internal Data

Manuals

API Data

Video Transcripts

Customer reviews

AeroVista GP RR 2.6 AirDrive

$189,99

UVP

$229,99

AeroVista GP RR 2.6 AirDrive

What makes this helmet special?

Thinking...

User Profile

Name

Shipping Address

Billing Address

User preferences

Past orders

Past sessions

Context signals

Current page

Past pages visited

Last search query

Products in cart

Session duration

Chat output

Product card

Text answer

Table

External link

Reply suggestions

Agent Tasks

Recommend products

Use brand voice

Generate leads

Provide support

Collect preferences

Knowledge

Product catalog

FAQs

Blogs

Internal Data

Manuals

API Data

Video Transcripts

Customer reviews

AeroVista GP RR 2.6 AirDrive

$189,99

UVP

$229,99

AeroVista GP RR 2.6 AirDrive

What makes this helmet special?

Thinking...

User Profile

Name

Shipping Address

Billing Address

User preferences

Past orders

Past sessions

Context signals

Current page

Past pages visited

Last search query

Products in cart

Session duration

Chat output

Product card

Text answer

Table

External link

Reply suggestions

Real Success Stories

Trusted by industry leaders

Real Success Stories

Trusted by industry leaders

Real Success Stories

Trusted by industry leaders

"We have always tried to bring the advantages of brick-and-mortar retail into the online shop. Touching and handling products is difficult, immediate availability doesn't work with big boxes. But consultation and advice – that's the core factor of brick-and-mortar retail."

Lars Mehler

VP Commerce, mömax

"We have always tried to bring the advantages of brick-and-mortar retail into the online shop. Touching and handling products is difficult, immediate availability doesn't work with big boxes. But consultation and advice – that's the core factor of brick-and-mortar retail."

Lars Mehler

VP Commerce, mömax

"We have always tried to bring the advantages of brick-and-mortar retail into the online shop. Touching and handling products is difficult, immediate availability doesn't work with big boxes. But consultation and advice – that's the core factor of brick-and-mortar retail."

Lars Mehler

VP Commerce, mömax

FAQ

Frequently Asked Questions

FAQ

Frequently Asked Questions

FAQ

Frequently Asked Questions

What is a Shop Agent?

What is a Shop Agent?

What is a Shop Agent?

What do I need to provide for the Shop Agent?

What do I need to provide for the Shop Agent?

What do I need to provide for the Shop Agent?

Why should I work with Neocom?

Why should I work with Neocom?

Why should I work with Neocom?

What does pricing look like?

What does pricing look like?

What does pricing look like?

Start with Shop Agent now

And turn every visit into a unique, conversational experience. Always there, adapting to every session, answering any question, anytime.

Book a Demo

Start with Shop Agent now

And turn every visit into a unique, conversational experience. Always there, adapting to every session, answering any question, anytime.

Book a Demo

Start with Shop Agent now

And turn every visit into a unique, conversational experience. Always there, adapting to every session, answering any question, anytime.

Book a Demo