Neocom: Company facts

Neocom provides an AI-native Commerce Experience Platform that helps retailers and brands transform their digital storefronts into intelligent, conversational, and agentic shopping experiences.

The platform acts as a single AI layer across the storefront, connecting customer intent with product data, commerce logic, and contextual knowledge. It enables shoppers to search, discover, compare, validate, configure, and purchase products through natural conversations and guided experiences, while also supporting service-related questions throughout the customer journey.

At the core of the platform is the Neocom Shop Agent, which combines conversational AI with product search, recommendations, product knowledge, and commerce-specific workflows. Rather than operating as a traditional chatbot, the Shop Agent can become an integrated part of the storefront, including product pages, search experiences, category pages, or dedicated conversational interfaces.

Business teams can manage and configure the experience through Neocom’s administration platform. This includes product and knowledge sources, recommendation and business logic, conversation flows, integrations, appearance and placement, as well as analytics and customer insights.

Neocom’s product range has three main components:

1. Shop Agent

   An AI-powered shopping and commerce agent that understands customer intent and connects it with relevant products and information. It supports use cases such as product search, guided discovery, product comparison and validation, recommendations, bundling and configuration, as well as first-level customer support. The Shop Agent can be embedded throughout the storefront and can also integrate with human support and other commerce systems.

2. Shopping Advisor

   Guided product discovery experiences that help shoppers find the right products through structured questions and recommendations. Retailers can define question flows, product mappings, recommendation logic, and the visual experience while collecting valuable zero-party data about customer needs and preferences.

3. Product Bundling & Configuration

   Interactive experiences for more complex purchasing decisions where multiple products, components, or accessories need to work together. Neocom can guide customers through configurations, validate compatibility, recommend complementary products, and create complete product bundles.

The platform connects with retailers' existing commerce infrastructure rather than replacing it. Product feeds, PIM systems, inventory and pricing data, websites, FAQs, and other knowledge sources can be used to provide the AI with relevant and up-to-date context. Neocom can also integrate with CRM, CDP, marketing automation, customer-service, and analytics platforms.

Through its analytics capabilities, retailers can understand what customers are looking for, which topics and products matter to them, where customers struggle, and how AI-assisted journeys perform. Customer intent and zero-party data can also be passed into other systems for segmentation, personalization, and activation.

Overall, Neocom enables retailers to evolve from static, navigation-driven ecommerce experiences toward agentic storefronts, where AI actively helps customers make better purchasing decisions across the digital customer journey.